Shipping
Every order ships by USPS from Salado, Texas. We process orders within one to two business days. Once shipped, most arrive in five to seven business days. We ship to addresses in the United States only.
Before you open it
Keep the packet sealed, cool and dry. In a humid climate, put it in an airtight container. Away from sun and heat.
Returns
Starters are living cultures and can’t be returned once shipped. If The Mother doesn’t activate, the activation guarantee below applies. For the seven paid starters, email support@motherscountrystore.com within 7 days of delivery with your order number and a photo, and we replace or refund it. For tools and blends, email support@motherscountrystore.com within 30 days of delivery, unopened, and we’ll arrange a return.
Activation guarantee for The Mother
This guarantee covers The Mother, our free starter. Everything else is covered by the 7-day replacement-or-refund promise above and in our refund policy.
If you follow the activation instructions in the Welcome Guide and your dehydrated starter still doesn’t activate within 72 hours, we send you a free replacement.
Active means: visible bubbles throughout the starter, noticeable activity and a change in texture, and progress from one feed to the next.
To claim: email support@motherscountrystore.com with your full name and order number; photos of the jar from the top and the side, its consistency, and your flour-and-water setup; and where it’s been kept, the room temperature, the flour and water you used, and your feeding schedule.
Not covered: jars or tools that weren’t clean. Mold from contamination or mishandling. Skipped steps, wrong ratios or wrong timing. Extreme heat after delivery, such as a packet left in direct sun.
That’s the whole policy. No fine print below this line.