The 72-hour promise covers a starter that won’t wake up. This covers the rest of its life.
The second packet goes in the freezer the day it arrives. Then, whenever it happens: a vacation that ran long, a jar knocked into the sink, a fridge that quietly died, a starter you baked the last of and forgot to save. Wake the spare. And if the spare’s gone too, email us. We send another, up to two packets in any twelve months, for as long as we ship starters.
What arrives
- One extra sealed packet of dried Mother starter, in the same envelope as your order
- Lifetime replacement on The Mother
How to claim
Email support@motherscountrystore.com with your order number and tell us what happened. No photo needed. A fresh packet ships within one to two business days.
